Terms of Use

1. Acceptance of the Terms

By accessing or using the Duolov platform ("Platform" or "Service"), you agree to these Terms of Use ("Terms"). If you do not agree, do not use the Platform.

2. Description of the Service

Duolov allows couples to create a personalized page after a short pre-registration (name and email) and payment through Stripe. Once payment is confirmed, we send a confirmation email and provide access to the Dashboard. Inside the Dashboard you personalize your page according to the annual plan chosen at the time of subscription at https://www.duolov.com/plans.html.

3. Eligibility, Registration, and Security

• 3.1 Eligibility. The Service is for people who are 18 years old or older.
• 3.2 Registration. You must provide a valid email address and keep your data up to date.
• 3.3 Security. You are responsible for keeping your credentials confidential and for activities performed through your account.

4. Privacy and Data Protection

• 4.1 Privacy. We do not sell your data. We use your information only to operate the Service (for example: billing through Stripe, transactional communications, support).
• 4.2 Legal bases and rights. When applicable under GDPR or UK GDPR, we process data based on performance of a contract, legitimate interests, and/or consent. We respect rights such as access, rectification, and deletion. See our Privacy Policy for details about the controller, data protection contact, legal bases, and retention periods.
• 4.3 Processors. We use providers (for example, Stripe) to process payments. Your use of those services is also subject to their terms and policies.
• 4.4 Marketing communications. We send marketing communications only with valid consent or as allowed under soft opt-in rules (for example, in the United Kingdom). Every message includes an opt-out option.

5. User Content

• 5.1 Responsibility. You are solely responsible for photos, texts, messages, and any other content you submit ("User Content").
• 5.2 Limited license. You grant Duolov a non-exclusive, worldwide, royalty-free license limited to what is necessary to host, reproduce, and display your User Content only to operate and improve the Service.
• 5.3 Rules of use. It is prohibited to submit: (a) illegal, offensive, or defamatory content, or content that violates privacy or third-party rights; (b) content involving minors or content that infringes image or copyright rights; (c) malware, abusive scraping, or unauthorized automation.
• 5.4 Moderation and removal. We may remove content and suspend accounts that violate these Terms or the law.
• 5.5 Infringement notice. If you believe content violates your copyrights, send a DMCA notice under 17 U.S.C. section 512 to our DMCA agent. We maintain a repeat-infringer policy and a counter-notice process, as required by law.

6. Plans, Payments, Prices, and Taxes

• 6.1 Processing. Payments are processed by Stripe. Fees and taxes may apply and are the user's responsibility unless the law states otherwise.
• 6.2 Annual plans and auto-renewal. Our plans are annual with automatic renewal until cancellation.
• 6.3 Pre-renewal reminders and receipts. For annual subscriptions, we send an email reminder at least 30 days before the next charge and we provide a receipt after the charge. We keep a simple online cancellation mechanism through the same channel used for sign-up (Dashboard "Cancel Subscription" and links in emails), in line with applicable click-to-cancel and negative option rules.
• 6.4 Payment failure or authentication. If a charge fails or requires authentication (for example, 3-D Secure or SCA), we will notify you and provide a link to update payment information or complete authentication.
• 6.5 Price changes. We may change prices for future cycles, with reasonable advance notice as required by applicable laws and card networks.

7. Cancellation, Refunds, and Right of Withdrawal

• 7.1 Ongoing cancellation. You can cancel at any time through the Dashboard or via cancellation links in emails. Cancellation prevents the next renewal. It does not issue a refund for the current period, unless required by local law.
• 7.2 Refunds. We do not offer refunds, except as required by applicable law or at Duolov's sole discretion.
• 7.3 Right of withdrawal by jurisdiction.
  • European Union and EEA. Consumers may withdraw from distance contracts within 14 days, with exceptions and proportional refunds for services already provided. We provide a model form upon request.
  • Brazil. Consumers may exercise the right of withdrawal within 7 days for online or off-premise contracts, through the same channel used for contracting.
  • Chile and Argentina. Local rules may require visible cancellation buttons and specific withdrawal flows. We comply with the local mechanism when we target offers to consumers in those jurisdictions.

8. Changes to the Service

We will keep the Service active during the contracted period. In extraordinary cases beyond our control (for example, legal, technical, or financial issues), we may modify or discontinue features, with reasonable prior notice when practicable and with efforts to preserve or export content or offer alternatives.

9. Expiration, Grace Period, and Data Retention

• 9.1 Grace period. After the end of the paid period, we may grant 15 days of read-only access.
• 9.2 Retention and deletion. After the grace period, we may unpublish the page and delete data according to our Privacy Policy and legal obligations. Backup and log retention periods may vary according to applicable law.

10. Intellectual Property

The Service, including trademarks, logos, software, and layout, belongs to Duolov or its licensors. Unless expressly licensed, no rights are granted.

11. Acceptable Use

You must not use the Service in any way that: (i) violates laws or rights; (ii) violates privacy; (iii) exploits or harms minors; (iv) circumvents technical controls; or (v) harms the security or operability of the Service.

12. Third Parties and Integrations

Integrations (for example, Stripe) have their own terms and policies. We are not responsible for third-party services, to the extent permitted by law.

13. Disclaimers

To the maximum extent permitted, the Service is provided "as is" and "as available", without express or implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability, except where consumer law prohibits such limitations.

14. Limitation of Liability

To the maximum extent permitted by law, Duolov is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claims related to the Service in any 12-month period is limited to the total amount you paid to Duolov in that period, unless local law requires a different standard (for example, non-waivable consumer rights).

15. Indemnification

You agree to indemnify Duolov against third-party claims arising from your User Content or misuse of the Service, to the extent permitted by law.

16. Automatic Renewal, Reminders, and Simple Cancellation

• 16.1 Annual pre-renewal reminder. For annual subscriptions, we send an email notice at least 30 days before the next charge and a second notice near the charge date when applicable. This process generally meets requirements such as those in California and New York and card-network rules.
• 16.2 Click-to-cancel. We provide simple online cancellation through the Dashboard and links in emails, in compliance with recent FTC requirements for negative options in the United States and similar rules.
• 16.3 Local requirements. For users in Germany, we display a cancellation button (Kuendigungsbutton) in an easily accessible location without requiring a prior login. Similar requirements apply in Argentina (visible cancellation or withdrawal buttons) and may vary in other countries. We adopt equivalent mechanisms where required.

17. Electronic Communications

You agree to receive electronic communications (email or in-product notices). These communications satisfy legal requirements for written notices, unless the law states otherwise.

18. Support and Contact

Support: support@duolov.com

19. Changes to the Terms

We may update these Terms. We will publish the new version with the update date and, when required by law, send a notice by email or within the Service.

20. Final Provisions

• 20.1 Governing law and forum. These Terms are governed by the laws of the country indicated in the website footer or in the contract note, without prejudice to non-waivable consumer rights in your country of residence.
• 20.2 Severability. If any provision is invalid, the remaining provisions remain in force.
• 20.3 Assignment. You may not assign your account without consent; we may assign the agreement in corporate transactions.
• 20.4 Entire agreement. These Terms and the Privacy Policy form the entire agreement between you and Duolov.

Annexes and Jurisdiction-Specific Addenda